What do I have to do to use my Resort Credit?

The Resort Credit can be used for a wide variety of activities and services, such as swimming with dolphins, visiting archaeological sites, purchasing gift shop items, even for wellness treatments in the spa. For full terms and conditions, please click here. You may also email marketinglbc@leblancsparesorts.com to book select activities and services prior to your visit.

If you do not use the entire Resort Credit, you may transfer the balance to your next visit. You will receive a Welcome Back Card, with your reservation number and your remaining balance. After you've booked your next visit, you may transfer the remaining balance onto your new reservation If you do not use the entire Resort Credit, you may transfer the balance to your next visit. You will receive a Welcome Back Card, with your reservation number and your remaining balance. After you've booked your next visit, you may transfer the remaining balance onto your new reservation  using the “Palace Resorts Official App”. Simply create an account and you will be able to view the remaining balance from your last stay in your profile. Click on the card icon and fill out the form that appears there to verify the information of the reservation to which the credits will be transferred.

What other policies apply?

In addition to the Resort Credit terms and conditions, and the aforementioned, it is also important to note that the Resort Credit on the new reservation will first be used, and then remaining credit on the 'Welcome Back Card" will take into affect.

Can I transfer the remaining balance to someone else?

You may gift the remaining unused balance to a family member or a friend for a future visit. You must wait for at least two weeks after leaving the hotel in order to use the remaining balance or transfer it. You may only transfer it once to one future reservation.

How can I use my remaining Resort Credit during my next visit?

All products and services that are available with the Resort Credit may be redeemed with the Welcome Back Card. However, the Welcome Back Card cannot be used for spa services.

What can I do if my next visit is after the “Welcome Back Card has expired?

The Welcome Back Card is only valid for one year. The first 24 hours of your new visit must be within this expiration period.