In the event that any Palace Resorts or Le Blanc Spa Resorts is directly impacted by a hurricane* while your guests are on vacation, we will gladly offer a certificate** for a return stay to the original resort for the number of unused nights***.
Cancellations – If a hurricane warning is issued by the US National Weather Center, any passenger due to travel within 72 hours of the warning will not incur a penalty for rescheduling their vacation. Please advise guests who wish to reschedule their reservation, to directly contact their travel professional who booked their vacation package.
No show – No show penalties will also be waived from the day a hurricane warning is issued by the US National Weather Center, and up to 5 days after normal activities are reinitiated at the hotel.
Early departures – In the event of a hurricane threat, guest who are currently on property and wish to depart early may do so without incurring an early penalty and will receive a certificate for the number of unused nights, valid for travel within 1 calendar year of original reserved dates.
Relocations – In the event of a hurricane, guests have the option to transfer their reservation to an alternate Palace Resorts destination that is not within the storm’s projected path. Relocations to another Le Blanc Spa Resorts will only be accepted if the original reservation was made at any Le Blanc Spa Resorts. Rooms will be offered at the same rate based on availability. In the event that rates are lower at the relocating hotel, a credit for the difference will be issued, we cannot guarantee room category and we will not issue return stay if this option is used.
Extension - In the event of a hurricane, and guests’ flights are canceled, guests have the option to extend their stay according to their new departure flight. A special rate of $200 USD per room per night (single or double occupancy) will be extended if staying at any Palace Resorts. Additional guests $100 USD (up to two guests). For Le Blanc Spa Resorts a special rate of $400 USD per room per night (single or double occupancy). No additional guests.
Reschedule – If guests wish to postpone their vacation and travel at a later date, Palace Resorts and Le Blanc Spa Resorts will guarantee their original rate for travel within calendar year. Guests wishing to utilize this option must reschedule their trip within 30 days following a storm. Blackout periods may apply. Rate protection will only apply to the number of original nights and number of guests booked. Additional nights or guests will be booked at current rate. No name changes allowed.
This policy is for individual travel and groups booked through Tour Operators or Agency Direct: it does not apply to groups booked directly with Palace Resorts. Groups contracted directly with Palace Resorts shall refer to their specific contract policies. Airline ticket holders are subject to Airlines’ policies and guidelines. The policy may be subject to change or may be discontinued without notice.
* The policy will go into effect once the US National Weather Center issues a hurricane warning to the area and the hurricane directly hits any Palace Resorts or Le Blanc Spa Resorts.
** The certificate will be valid for travel within 1 calendar year of original reserved dates; it is non-transferable, not redeemable for cash. Space is subject to availability and blackout periods may apply.
*** Excludes day of departure, airfare and transfers are not included, no upgraded categories, subject to availability and must be redeemed within one year.
Confession: We stayed twice within one month’s time — at the end of April 2021 for one week and at the end of May 2021 for one more week. The experience was exceptional. We stayed in several properties across Cancun over the years. Le Blanc Cancun remains our most favorite for adult couples.
What an amazing experience at the resort. The dinner at lumiere was over the top. Jonathan picked wonderful wines and the head chef created an extraordinary dinner. Couldn’t have happened without special attention by the manager Daniel. Thank you to the entire staff we are forever grateful.
Orlo Vista, Florida
I can’t begin to express how amazing our 10-day stay was. We went to Le Blanc to celebrate my 40th birthday along with 5 other couples, and it was nothing short of incredible.