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PURELY LE BLANC PREVENTIVE MEASURES
PEACE OF MIND FOR BOOKINGS AND STAYS

At Le Blanc Spa Resorts, we are committed to providing the finest and safest experience for all of our guests, along the highest level of customer service. For this reason, our special program, Purely Le Blanc, offers you peace of mind when you stay at our resorts.

Purely Le Blanc

When the time comes for your eagerly-awaited vacation you need to know you are in safe hands. Our brand-new program, Purely Le Blanc goes beyond the already stringent quality controls and health measures in place, with the implementation of more than 250 preventative actions to assure everyone’s health and safety, including a Purely Le Blanc health certification in every room on arrival, guaranteeing its complete disinfection.

On visiting Le Blanc Spa Resorts hotels you voluntarily accept all the risks associated with exposure to Covid-19.

If you are looking for further information on COVID-19 in general, the following is a list of reliable global sources:

Travel safely with our program of  preventive measures, Purely Le Blanc

 

 

FREQUENTLY ASKED QUESTIONS – COVID-19


  • What preventative measures have been taken at Le Blanc Spa Resorts properties?

    Item contenedor: 

    Our brand-new program, Purely Le Blanc goes beyond the already stringent quality controls and health measures in place, with the implementation of more than preventative 250 actions to assure everyone’s health and safety, including the following:

    INCREASED TEAM MEMBER SAFETY PROTOCOLS

    • Team members will have their temperature checked upon entering the premises.
    • Uniforms will be completely sanitized.
    • Footwear will be properly disinfected.
    • Team members will be equipped with face masks, which will be replaced every four hours

    PRECAUTIONARY FRONT DESK AND GUEST CHECK-IN AREAS MEASURES

    • Guests will be encouraged to check-in online through our resort app. Doing so reduces direct contact at the reception area by up to 90 percent.
    • Floor markers have been installed to respect social distancing guidelines.
    • Acrylic protective barriers have been installed at all guest check-in areas to protect both the guest and team member.
    • Each guest will be asked to sign a declaration of health, confirming they are free of any COVID-19 related symptoms, have not had tested positive or come into contact with anyone that has tested positive for COVID-19 in the last 30 days.
    • Incoming guests’ luggage will be immediately disinfected upon arrival.

    ENHANCED SANITATION OF GUEST ACCOMMODATIONS AND SUITES

    • Housekeeping teams will follow strict quality and sanitation controls, including mandatory use of gloves, face shields, and facemasks while cleaning and disinfecting guestrooms.
    • All mattresses will be professionally steamed to help eliminate any harmful viruses and bacteria.
    • Upon guest departure, each room will undergo a complete disinfection process using an electrostatic nebulizer system.
    • Sanitation tablets will be installed in air conditioning units to eliminate potential viruses and bacteria.
    • A health certification will be placed in each room, guaranteeing that everything has been completely disinfected to the highest and strictest standards.
    • Guests will also receive a personal hygiene kit in their rooms, which will include antibacterial gel, facemasks (for optional use, one per person) and disinfecting wipes.

     

    THOROUGH SANITATION AND CROWD CONTROL WITHIN PUBLIC AREAS

    • All public areas will be sanitized daily with an electrostatic mist system.
    • Indoor and outdoor soft furnishings will be disinfected and spaced according to social distancing requirements.
    • Entertainment venues will be disinfected throughout the day and will undergo a deep sanitation process at the end of each performance.
    • At shows, families will be seated with enough space between families to respect social distancing guidelines, and our indoor entertainment spaces will have a maximum capacity. 
    • Nightclubs, bars, and other public facilities, such as The Playroom Kids Club, Wired lounge, and the Fitness Center will have a maximum guest capacity.
    • Social distancing will be enforced when waiting in line for outdoor activities such as the Water Park and the FlowRider® Double Wave Simulator, and more.
    • The number of people in elevators will be limited, and antibacterial gel dispensers will be placed at each elevator door
    • Spa and beauty salons will offer sanitized check-in areas, common areas will be limited to maximum capacity, and all hot tubs and hydrotherapy areas will be kept at controlled temperatures to limit the spread of germs.
    • All swim-up pool bars will be closed.

    ELEVATED RESTAURANT AND DINING PROTOCOLS

    • All buffets will be removed from all restaurants.
    • Floor markers will be put in place to enforce social distancing.
    •  While physical menus will be disinfected after each use, guests will be highly encouraged to view our menus through the resort app.
    • All kitchens will continue to follow the highest government sanitation standards.
    • Each team member is required to wash their hands every 30 minutes.
    • Room service staff will confirm with guests if food can be delivered outside the door or in their room. If the guest is not in the room, food should not be left.

    STREAMLINED TRANSPORTATION PROCESSES

    • All golf carts, lobby-to-lobby buses, and general internal transportation will be disinfected every 30 minutes.
    • As for transfers, all vehicles will have a maximum capacity according to their size, so guests are spaced as safely as they can from each other.

    GOLF COURSE MEASURES

    • Players should avoid greeting each other with physical contact and maintain social distancing of at least 2 meters, if it is less, it is at the risk of each player.
    • Equipment rental such as golf clubs, will be sanitized before and after each round. Each player should use their own equipment exclusively but if they decide to interchange clubs with a team member, it is at their own risk.
    • The flags remain in place and the tops of the holes are raised to avoid any manipulation of the flag and to ensure that the balls can be collected without contact with the pole.
    • The rakes will be removed from the bunkers; this will only be handled by the Caddies when required.
    • The practice areas may remain open exclusively for warm-up prior to the game (25 balls-basket only) and for the exclusive use of players with reserved tee time. Respecting a minimum distance of 2 meters between each player.
    • Public bathrooms, lockers and the lobby area will be disinfected every four hours.
    • Food and drink options will always be provided by our team. There will be no self-service stations.

     

    VIEW ALL MEASURES

  • What is your refund policy regarding COVID-19?

    Item contenedor: 

    Reservations made on or before September 30, 2020 can be modified to any alternative date between now until December 15, 2020, at the same rate and under the same conditions as the original reservation and with no penalties for date changes. 

  • What do I do if my airline cancels my flights?

    Item contenedor: 

    Reservations made on or before September 30, 2020 can be modified to any alternative date between now until December 15, 2020, at the same rate and under the same conditions as the original reservation and with no penalties for date changes. 

  • Have any cases of COVID-19 been detected in Mexico or Jamaica?

    Item contenedor: 

    For updated news please visit https://travel.state.gov/content/travel.html, select Information for Travellers, and then select COVID-19 Country Specific Information. Select your destination from the list of countries which appears there.




  • Mauricio

    Mauricio

    San Petersburgo, Florida

    A magical stay!

    The entire vacation at the Le Blanc was incredible. The location was great, the hotel is beautiful, the food and beverages were great, but the amazing customer service from the staff is the cherry on the top.

  • happylady607

    happylady607

    Absolutely Fabulous

    Stayed in a Junior Oceanfront Suite Aug 2020 with my partner- this resort is amazing from top to bottom. I have stayed in 5 other all-inclusives and this is the BEST experience yet.

  • exurbia

    exurbia

    east valley

    Excellent in every way

    This is a beautiful and serene hotel. Service is second to none. Staff in all areas are warm and helpful. The pools are great, as is the beach. Food: excellent.