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PEACE OF MIND
FOR BOOKINGS AND STAYS

At Le Blanc Spa Resorts, we are committed to providing the finest and safest experience for all of our guests, along the highest level of customer service. We have introduced 2 special programs which offer you peace of mind not only when planning vacations, but also when you stay at our resorts.

Flexible Booking
We understand. You want to start planning that well-deserved vacation, but require flexibility to be able to adapt your travel plans. Our flexible booking program offers you the freedom to modify the dates of all existing and new reservations at any of our properties for and during May, to any alternative date between June 1 and December 15, 2020–at the same rate and under the same conditions as the original reservation. No penalties for date changes will apply. Reservations may also be deferred to 2021. In such case, any rate difference between the original booking and 2021 date will apply.

Purely Palace
When the time comes for your eagerly-awaited vacation you need to know you are in safe hands. Our brand-new program, Purely Palace goes beyond the already stringent quality controls and health measures in place, with the implementation of more than 140 preventative actions to assure everyone’s health and safety, including a Purely Palace health certification in every room on arrival, guaranteeing its complete disinfection.

If you are looking for further information on COVID-19 in general, the following is a list of reliable global sources:

FREQUENTLY ASKED QUESTIONS – COVID-19


  • What preventative measures have been taken at Le Blanc Spa Resorts properties?
    Item contenedor: 

    Our brand-new program, Purely Palace goes beyond the already stringent quality controls and health measures in place, with the implementation of more than preventative 140 actions to assure everyone’s health and safety, including the following:

    INCREASED TEAM MEMBER SAFETY PROTOCOLS

    • Team members will have their temperature checked upon entering the premises.
    • Uniforms will be completely sanitized.
    • Footwear will be properly disinfected.
    • Team members will be equipped with face masks, which will be replaced every four hours

    PRECAUTIONARY FRONT DESK AND GUEST CHECK-IN AREAS MEASURES

    • Guests will be encouraged to check-in online through our resort app. Doing so reduces direct contact at the reception area by up to 90 percent.
    • Floor markers have been installed to respect social distancing guidelines.
    • Acrylic protective barriers have been installed at all guest check-in areas to protect both the guest and team member.
    • Each guest will be asked to sign a declaration of health, confirming they are free of any COVID-19 related symptoms, have not had tested positive or come into contact with anyone that has tested positive for COVID-19 in the last 30 days.
    • Incoming guests’ luggage will be immediately disinfected upon arrival.

    ENHANCED SANITATION OF GUEST ACCOMMODATIONS AND SUITES

    • Housekeeping teams will follow strict quality and sanitation controls, including mandatory use of gloves, face shields, and facemasks while cleaning and disinfecting guestrooms.
    • All mattresses will be professionally steamed to help eliminate any harmful viruses and bacteria.
    • Upon guest departure, each room will undergo a complete disinfection process using an electrostatic nebulizer system.
    • Sanitation tablets will be installed in air conditioning units to eliminate potential viruses and bacteria.
    • A health certification will be placed in each room, guaranteeing that everything has been completely disinfected to the highest and strictest standards.
    • Guests will also receive a personal hygiene kit in their rooms, which will include antibacterial gel, facemasks (for optional use, one per person) and disinfecting wipes.

     THOROUGH SANITATION AND CROWD CONTROL WITHIN PUBLIC AREAS

    • All public areas will be sanitized daily with an electrostatic mist system.
    • Indoor and outdoor soft furnishings will be disinfected and spaced according to social distancing requirements.
    • Entertainment venues will be disinfected throughout the day and will undergo a deep sanitation process at the end of each performance.
    • At shows, families will be seated with enough space between families to respect social distancing guidelines, and our indoor entertainment spaces will have a maximum capacity. 
    • Nightclubs, bars, and other public facilities, such as The Playroom Kids Club, Wired lounge, and the Fitness Center will have a maximum guest capacity.
    • Social distancing will be enforced when waiting in line for outdoor activities such as the Water Park and the FlowRider® Double Wave Simulator, and more.
    • The number of people in elevators will be limited, and antibacterial gel dispensers will be placed at each elevator door
    • Spa and beauty salons will offer sanitized check-in areas, common areas will be limited to maximum capacity, and all hot tubs and hydrotherapy areas will be kept at controlled temperatures to limit the spread of germs.
    • All swim-up pool bars will be closed.

    ELEVATED RESTAURANT AND DINING PROTOCOLS

    • All buffets will be removed from all restaurants.
    • Floor markers will be put in place to enforce social distancing.
    •  While physical menus will be disinfected after each use, guests will be highly encouraged to view our menus through the resort app.
    • All kitchens will continue to follow the highest government sanitation standards.
    • Each team member is required to wash their hands every 30 minutes.

    STREAMLINED TRANSPORTATION PROCESSES

    • All golf carts, lobby-to-lobby buses, and general internal transportation will be disinfected every 30 minutes.
    • As for transfers, all vehicles will have a maximum capacity according to their size, so guests are spaced as safely as they can from each other.
  • What is your refund policy regarding COVID-19?
    Item contenedor: 

    All previously existing and new reservations at any of our properties made for and during April and May can be modified to any alternative date between now until December 15, 2020, at the same rate and under the same conditions as the original reservation and with no penalties for date changes. This also applies to non-refundable bookings.

    Reservations may also be deferred to 2021. In such case, any rate difference between the original booking and the 2021 date will apply.

  • What happens if I am unable to fly back to my country of origin on the originally-planned date?
    Item contenedor: 

    Should travelers be forced to extend their stays due to flight delays, guests will be eligible for a special rate, set out as follows:

    • $350 USD (for 2 people) at all Le Blanc Spa Resorts properties (excluding The Grand at Moon Palace
    • Cancun and Le Blanc Spa Resorts properties).
    • $450 USD (for 2 people) at The Grand at Moon Palace Cancun
    • $550 USD (for 2 people) at Le Blanc Spa Resorts properties.
  • What do I do if my airline cancels my flights?
    Item contenedor: 

    All previously existing and new reservations at any of our properties made for and during April and May can be modified to any alternative date between now until December 15, 2020, at the same rate and under the same conditions as the original reservation and with no penalties for date changes. This also applies to non-refundable bookings.

    Reservations may also be deferred to 2021. In such case, any rate difference between the original booking and the 2021 date will apply.

  • Have any cases of COVID-19 been detected in Mexico or Jamaica?
    Item contenedor: 

    For updated news please visit https://travel.state.gov/content/travel.html, select Information for Travellers, and then select COVID-19 Country Specific Information. Select your destination from the list of countries which appears there.




  • _lynettemarnoch

    Banchory, United Kingdom

    The staff were wonderful

    We spent 10 nights at Le Blanc Spa. The rooms are so spacious and the bathroom even had a hot tub. The staff were wonderful and couldn’t do enough to please. The restaurants were lovely and the food was excellent.

  • Harry S

    Lee's Summit, Missouri

    Amazing Resort!

    I have stayed at many very nice hotels, but the Le Blanc Spa Resort is my new favorite. This hotel is indeed worthy of their Five Diamond rating! The overall service at the Le Blanc is EXTRAORDINARY! From the pool servers to the butlers, we never waited for anything!